Scheduling
What are your hours of operation?
Our office staff is available Monday-Friday 8am-6pm.
Do you offer evening or weekend appointments?
Some of our therapists do offer evening and weekend appointments; however, these are also the most popular appointment times and are quickly filled.
How can I make an appointment?
Please contact our office at 512.246.2232 and someone will be glad to assist you in scheduling an appointment.
What is your cancellation policy?
All appointments should be cancelled 24 hours in advance. If 24 hours notice is not given, you may be charged a fee not to exceed the charge of your regular appointment. If you have two late cancellations or do not show for two appointments, you may no longer be eligible for rescheduling.
Insurance/Payment
Which insurance companies do you accept?
Our therapists are credentialed with a number of managed care companies. Some of those include: Aetna, Blue Cross Blue Shield, CHIP, ComPsych, Humana, LifeSynch, Magellan, Texas True Choice, Value Options, TriCare and Scott & White. If you do not see your insurance provider on this list, please call our office as our therapists are constantly being added to new insurance panels. We will gladly contact your insurance company to assure our therapist is in-network for your plan before your first visit. We can also inquire about out-of-network benefits.
Do you accept Employee Assistance Programs (EAP)?
Yes, we currently see clients with most programs, and we are happy to verify for you whether we accept yours.
Do you accept Medicaid?
Yes, we accept Medicaid including: Evercare, IMHS, Superior/Star, Traditional (TMHP) and Amerigroup.
Do you have other methods of payment?
Yes, we also have fee for service ($100 per session) or a sliding scale fee based on annual income.
Can I be billed for services received?
No. All payment (full fee, co-pay, etc) is due before each session. We accept cash, personal check, money orders, Visa and MasterCard.
New Clients
If my child is receiving services, do I (the parent) need to attend?
We ask that all parents attend sessions if the child receiving services is a minor. The therapist will likely ask to visit with the parents briefly at each session. Also, children are not to be left in the lobby without adult supervision. Therefore, if you would like to speak with the therapist regarding your child, you will need to bring another adult to sit in the lobby with him/her while you speak with the therapist.
Is there paperwork to be completed at the first session?
Yes. Please go to the Forms section and you will find the documentation to complete. This can be completed ahead of time and turned in upon arrival or you may complete it when you arrive at your first visit. If you plan to complete the paperwork at your first visit, please arrive 10-15 minutes before your scheduled appointment time.
Other
Does Central Texas Counseling prescribe medication?
No. Central Texas Counseling solely provides counseling. We do not have a psychiatrist or physician (MD) on staff to prescribe medication.
Does Central Texas Counseling provide psychological evaluations?
No. Central Texas Counseling cannot perform psychological evaluations.
What do the letters mean behind each therapist’s name?
| MA | Master of Arts |
| MS | Master of Science |
| M.Ed. | Master of Education |
| LPC | Licensed Professional Counselor |
| LMFT | Licensed Marriage and Family Therapist |
| LCDC | Licensed Chemical Dependency Counselor |
| LSOTP | Licensed Sex Offender Treatment Provider |
| LCSW | Licensed Clinical Social Worker |
| RPT | Registered Play Therapist |
